Help & FAQs
Clear answers. Direct guidance. Professional support.
Q: What’s the fastest way to get help?
A: The quickest path is almost always the Owner Portal. Submitting a request there automatically ties your message to your association and property, which helps our team route it to the right person faster than a generic email.
Q: Can I pay my assessments online?
A: Yes. Once logged in, select
“Make a Payment”. You’ll be securely redirected to the payment processor to complete your transaction.
Tip: If you schedule payments through your bank’s bill-pay, confirm the payee details shown in your portal (different communities may have different remittance instructions).
Q: When is my payment considered “on time”?
A: Payments are considered received when they are successfully posted to your association account (not when they are scheduled or mailed). If you mail payments, please allow extra time for delivery and processing.
Q: Where can I view my balance and payment history?
A: Your Owner Portal displays your current balance, account ledger, and payment history. If something looks incorrect, submit a Billing Question through the portal so we can research it.
Q: How do I submit a request or question to management?
A: Log in and select
“Submit a New Request” (typically located near the bottom of the portal). Choose the request type that best matches your need (Billing Question, General Question, or a service-related request) and include details such as dates, location, and photos when available.
Tip: Clear details help reduce back-and-forth and speed up resolution.
Q: I have a billing or account question. What should I submit?
A: Submit a Billing Question through the Owner Portal request system. Include any helpful information such as the payment date, amount, confirmation number, or your bank name.
Q: I can’t log in. What should I try first?
A: Try the following in order:
• Confirm you are using the email address on file with your association
• Use “Forgot Password?” or request a one-time passcode
• Check your spam/junk folder for portal emails
• Try a different browser (Chrome or Edge) or clear your cache
Q: I signed up but my account won’t connect to my property. Why?
A: Portal accounts must match the ownership records on file. If your name, email, or address does not match what the association has recorded, verification may fail. Submit a General Question through the portal and include your property address and the email you want connected.
Q: I own multiple properties or I’m part of a Master Association. Can I manage all accounts under one login?
A: In most cases, yes. If you don’t see all properties listed after logging in, submit a request:
• Select “Submit a New Request”
• Choose General Request
• Select “General Question”
• List the properties/accounts you want linked and confirm your mailing address (if different)
We’ll verify ownership and connect the accounts for consolidated access.
Q: Where can I find community documents and announcements?
A: Most communities post important notices, forms, and documents in the Owner Portal. If you can’t locate something, submit a General Question and tell us what you need (for example: rules, minutes, budget, architectural form, etc.).
Q: What are Governing Documents?
A: Governing Documents are the legal and operational framework for your association. They explain how the community is governed, what the association maintains, what owners are responsible for, and what rules apply.
Q: What documents typically make up an Association’s Governing Documents?
A: Most associations have four primary document categories:
• Articles of Incorporation
• Declaration of Covenants, Conditions & Restrictions (CC&Rs)
• Bylaws
• Rules & Regulations
Q: What are the Articles of Incorporation?
A: The Articles establish the association as a legal corporation and typically define its purpose, basic powers, and the existence of a Board of Directors.
Q: What is the Declaration (CC&Rs)?
A: The Declaration is the primary document that outlines ownership boundaries, use restrictions, maintenance responsibilities, and the Association’s authority to levy assessments and enforce standards.
Q: What are Bylaws?
A: Bylaws set the operating procedures for the association — including meetings, voting, board elections, officer roles, quorum requirements, and governance standards.
Q: What are Rules & Regulations?
A: Rules & Regulations address everyday community standards (such as pets, parking, noise, and common area use) and explain enforcement procedures.
Q: Who do I contact for after-hours emergencies?
A: For a true property emergency outside of normal business hours, call our main office number and follow the prompts to reach the on-call representative. For life-safety emergencies, always call 911 first.